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I graduated from university at age 19 and earned my pharmacy license that same year. Driven by a desire for independence and an eager readiness to put my academic foundation into practice, I immediately went to work. I thoroughly enjoyed my core pharmacy subjects—especially pharmacology—and naturally viewed hospital practice as the ultimate setting to apply that knowledge. However, just four months into the role, I realized that the day-to-day practice differed significantly

You’ve probably seen it yourself: every firm has them. The people who seem to bring in business effortlessly. It’s tempting to believe they were simply born that way. We don’t think so, and neither does Jim Donovan. A few years ago, the long-time Goldman Sachs banker gave a talk at the University of Virginia. He describes how, early in his career, he watched the firm’s rainmakers and worried that their talent was innate. What he discovered instead was that covering clients is